Xi's nucleic acid test results were uploaded to Beijing Health Bao at about 4: 00 a.m. According to the results of the platform inquiry, Mr. Xi hurriedly called the 12345 hotline for advice.
Seeing that the departure time of his train was getting closer and closer, Mr. Before leaving Beijing, he took part in the nucleic acid test at the testing site uniformly arranged by the community, but the results could not be found all the time. Xi, who came to Beijing from other places, stayed at the Jinmao Renaissance Hotel. The problem of the masses "anxious and anxious" has been verified by the personnel of the platform one by one and has been properly solved. All units give priority to handling 12345 hotline epidemic claims and strengthen the implementation of control responsibilities, the first time verification, investigation, handling, feedback. According to the first-level response category management of epidemic prevention and control claims, formulate the "Dongcheng District on doing a good job in the rapid disposal of COVID-19 epidemic claims" and "Citizen Hotline refer to the first-level response type epidemic prevention appeal handling process". In order to actively respond to the demands of the masses, the district city refers to the center to establish a working mechanism that the main leaders are responsible for, and to improve the response of the masses to demands and the level of time limit for handling. Under the epidemic, the citizen hotline relieves the anxiety and unease of many people, and solves the emergency and help of many people. The relevant person in charge of Minan Community said that since April 28, inspections have been carried out at a fixed time every day, and if problems are found, they will be stopped and reported in time. In the morning and afternoon, the section director of Minan community went home to check respectively, and no more construction phenomenon was found. The staff told the property to remind the decoration households and workers again and strictly abide by the property decoration regulations. At the same time, community workers verified with the property that the owners of the building had suspended construction. 1 building, posted signs to wear masks, and carried out publicity to the residents in the building.
10:40 on the same day, after receiving the notice, the section director of Min'an Community in Beixinqiao Street went with community workers to the prominent locations such as units and elevators of Dongyangguan No. Related cases have been sent to the streets and district-level departments to deal with.Ġ8:42 on April 27th, residents of Dongyangguan Building 1, Beixinqiao Street, reflected through the 12345 citizen hotline that some decoration workers in the hospital took elevators or did not wear masks when they went out, hoping that the community would remind them to take good precautions. Through the district grid service management platform to accept 12345 citizens' hotline demands, distribution, supervision, examination and return visit, to help win the prevention and control of the epidemic.Īccording to statistics, from 12:00 to 12:00 on April 26 alone, the district city index center accepted 1890 cases of 12345 citizen hotlines, of which 725 cases were related to epidemic prevention and control, accounting for 38.4% of the total. In order to accept the demands of the masses in a timely and efficient manner, the district urban management and command center organizes staff to devote themselves to their posts for 7 㗠24 hours.